1. Who We Are
Fitbor (“Fitbor”, “PulseGym OS”, “we”, “our”, or “us”) provides an enterprise gym and club management platform designed to help fitness facility owners organize member profiles, biometric attendance, recurring billing, workout and nutrition assignments, trainers, and revenue telemetry.
This policy applies to users of our website (fitbor.com), gym owners and administrators utilizing our web console (admin.fitbor.com), and individuals whose records are managed through Fitbor by an authorized gym partner.
2. Information We Collect
The categories of data processed depend directly on the modules activated by the facility operator:
- Gym Account Details: Business name, branch locations, manager name, verified email, telephone, billing credentials, and system user authentication records.
- Member Records: Member full name, gender, contact number, emergency contact, assigned membership tier, plan start/expiration dates, and package payment status.
- Enquiry & Lead CRM: Walk-in visitor names, phone numbers, target fitness goals, enquiry status, and staff follow-up schedules.
- Financial & Billing Logs: Membership fee amounts, mode of payment (Cash, UPI, Card), transaction reference IDs, pending balances, invoice timestamps, and trainer commissions.
3. How We Use Data
We process information strictly on behalf of and under the instructions of gym operators for the following operational purposes:
- To manage subscriptions, package durations, and automated expiration warnings before members arrive at the front desk.
- To generate real-time financial telemetry comparing sales velocity, pending receivables, overhead, and net profit margins.
- To troubleshoot system performance, protect accounts against unauthorized logins, and maintain encrypted cloud backups.
4. Biometric Hardware Attendance Integration
Biometric template mathematical vectors are stored securely directly on the local hardware device or encrypted server log according to the manufacturer specifications. Fitbor reads verified terminal transaction logs (User ID, Terminal ID, and check-in timestamp) to record daily visits, verify active memberships, and track trainer working hours.
5. WhatsApp Cloud API & Messaging Integration
Where WhatsApp transactional messaging is enabled, Fitbor integrates directly via Meta's WhatsApp Cloud API using verified template messaging (such as payment receipts, validity updates, and renewal notices).
- Data Transmitted: Member mobile phone number, member name, payment reference number, paid amount, and plan validity expiration date.
- Opt-Out Protocol: Members may opt out of automated notifications at any time by notifying their gym's administrative desk.
- We do not sell, rent, or monetize member phone numbers for marketing or unauthorized third-party campaigns.
6. Workout Routines & Nutrition Data
When fitness coaches or trainers create personalized workout splits, exercise playlists, or dietary schedules inside Fitbor, that information is linked exclusively to the designated member's profile for fitness tracking. We do not process clinical health records or diagnose medical conditions through this platform.
7. Data Retention & Archival
We retain account data and customer history for as long as the gym maintains an active subscription with Fitbor. Attendance logs, sales ledgers, and transaction records are preserved to satisfy legitimate accounting, tax, and legal auditing obligations.
When an account is decommissioned or a member record is purged by a gym administrator, associated database records are marked deleted and permanently expunged according to our database backup rotation cycles.
8. Platform Security Measures
We deploy multiple technical safeguards to defend customer data against unauthorized access, loss, or alteration:
- Transport Encryption: End-to-end SSL/TLS 256-bit encryption for all data exchanged between your browser and our servers.
- Role-Based Access Control: Strict permission barriers ensuring front-desk staff, trainers, and gym owners only access data pertinent to their role.
- Infrastructure Hardening: Secure host firewalls, isolated tenant databases, and continuous system monitoring.
9. Your Rights & Data Deletion Requests
Gym members wishing to access, correct, or request the deletion of their personal records should direct their inquiry to their gym management, as the gym operates as the primary data controller.
10. Contact Us
If you have questions regarding this Privacy Policy, your rights, or data practices, please reach out directly: